Background When I first started as a product manager, I spent several weeks orienting myself with how to manage my team's product process. At first, my priority was just to keep my head above water and make sure that I could be effective for my team. However, once I got my bearings, I started to … Continue reading Claiming Backlog Bankruptcy →

I know this is stating the obvious but product onboarding is crucial to set the stage for high user engagement and ultimately retention. The following is a feature I worked on at Gust to improve the Gust Launch customer onboarding experience. Background The initial workflows in Gust Launch incorporate and form the corporation. These consist … Continue reading Improving the Onboarding Experience →

When I was first promoted as a product manager, I was given a role description. Specifically, there was one sentence that still sticks with me, “release stuff that matters to us and our customers while keeping your teammates in the zone.” That simple sentence told me as much about what it means to be a … Continue reading Quantifying Your Team’s Morale and Productivity →

Getting information from your customers/users is critical to quickly test and improve your product. However, this is often easier said than done. In the early stages of a product it can be hard to determine what impact (if any) your features are having. Further, if sufficient time is not put into thinking about what will … Continue reading Balancing Qualitative and Quantitative Insights →

Flippant title aside, hear me out. Having attended a number of legal tech events in the past 4 years, there seems to be an underlying assumption that legal tech has a very unique, maybe even insurmountable, set of challenges. When you look at law firm business models, legal consumer research, and the ethical/regulatory landscape, it … Continue reading Legal Tech isn’t Special →